State Farm® Insurance Agent Kerry Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Valerie Ritchie-Robbins TN-Chattanooga
November 12, 2024
5
out of
5
rating by Valerie Ritchie-Robbins TN-Chattanooga
"She was professional and took here time explaining all of our options for our polices."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Anna Clower
November 12, 2024
5
out of
5
rating by Anna Clower
"I have worked with Kerry for almost 15 years. She has been present as our family evolved, during the building of a new house, and when I needed someone I could trust to monitor our best interest through major life transitions. Kerry holds herself to a high standard of care and awareness of insurance options and changes, which means I don’t have to do that work!!! Her staff is always friendly, accommodating, and eager to help. Thank you Kerry and staff for maintaining up to date insurance knowledge and a high level of customer care!"
We responded:
"We’re honored by your positive feedback! Working with you has been an absolute priiledge! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Matt Clifton
November 8, 2024
5
out of
5
rating by Matt Clifton
"I've been with Kerry Smith State Farm for over 12 years and I have been satisfied with their service. Her staff works hard to ensure you have the best coverage at the best rate available. Everything is always easily handled over the phone."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Willanna Roy
October 30, 2024
5
out of
5
rating by Willanna Roy
"The office staff is always extremely helpful and very professional. Kerry is very knowledgeable and provides input in making decisions on what is best for your personal gains."
We responded:
"Thank you so much for your kind review and your support of me and my office! I am so grateful for you and your choice to do business with our State Farm office. Thank you again! "
Deborah Wilson
October 29, 2024
5
out of
5
rating by Deborah Wilson
"Kerry was able to quickly get my auto insurance set up and save a lot more than the competition!"
We responded:
"Thank you so much for your kind review! I am so grateful that we were able to give you so much more for your $. Thank you for choosing to do business with me and my State Farm agency! "
Kristi Cross
October 24, 2024
5
out of
5
rating by Kristi Cross
"Christy was amazing!! She went over my policy thoroughly and the process was smooth and fast. I had received several quotes from other agencies State Farm was out beat all the others. I highly recommend this agency and the Agents as well!!"
We responded:
"Thank you so much for your kind review! I am so glad that Christy was able to help you in choosing the best coverage for you. We are so thankful you have chosen our State Farm agency!"
Tom Faraday
October 22, 2024
5
out of
5
rating by Tom Faraday
"Been using a Nationally acclaimed competitor who had been slowly raising my rates yearly . Tried Patriot insurance through a referral at work and Kristi T saved me close to 60% overall with the same coverage on my Vehicle . Very easy process and great location . Tom of Nissan of Chattanooga East"
We responded:
"Thank you so much for taking time to give Christy and our State Farm office a positive review. I'm so grateful that Christy was able to give you more for your money and that our location and process was simple for you. Thank you so much for choosing to do business with us! "
Dina Robitaille
October 20, 2024
5
out of
5
rating by Dina Robitaille
"Kerry and her team are the kindest people. They all genuinely care about their clients. It’s really wonderful to have a team you can call when something goes wrong."
We responded:
"Thank you so much for your sweet review! We here at Kerry Smith's State Farm office strive to give customers the best customer service possible. Thank you for sharing your experience! We appreciate you choosing to do business with us! "
Brent Lewis
October 16, 2024
5
out of
5
rating by Brent Lewis
"Kerry and her staff are excellent. Love that she is local and supports the community. She is attentive and quick to respond."
We responded:
"Thank you so much, Brent, for sharing your experience in working with me and my team. We appreciate your support of us and the Kerry Smith State Farm office! "
L White
October 16, 2024
5
out of
5
rating by L White
"Great service, very knowledgeable people here to help you and your family."
We responded:
"Thank you so much for your kind review! We are so fortunate to have you as a customer! "
Eugene Watts
October 15, 2024
5
out of
5
rating by Eugene Watts
"Cameron and Amanda are a great asset to Kerry Smith State Farm. They are the reason I keep my policies here."
We responded:
"Thank you so much for sharing your experience with us! I am so fortunate that you have chosen to do business with us and to have Cameron and Amanda as team members. They are so caring and kind as well as professional. "
Rhonda Mahan
October 8, 2024
5
out of
5
rating by Rhonda Mahan
"I needed to pay my homeowners today,And was a little stressed when I went into their location in Redbank,Doreen really new her stuff and helped me out big time on my insurance needs and got my premium lowered my"
We responded:
"Thank you so much for your positive review, Rhonda! I'm so glad that Doreen was able to help you in getting your State Farm homeowner's policy at a rate that was more affordable for you. We are so blessed to have you as our loyal customer. Thank you again for taking time to send a great review for Doreen and our agency. "
Amy Blaylock
October 1, 2024
5
out of
5
rating by Amy Blaylock
"Christy was very professional and helped me understand the policy coverage, she also saved me a ton of money compared to my previous policy with another company! I recommend this office to everyone!"
We responded:
"Thank you so much, Amy, for your review and for your kind words about Christy. She is so helpful and has been such a great addition to our State Farm team. Thank you so much for sharing your feelings in working with her. "
Athena Whiteman
September 25, 2024
5
out of
5
rating by Athena Whiteman
"I have been with State Farm for a long time now ,Amanda & Cameron always helpful, so sweet and funny . They can make your day ☺️ I stay with this location cause of these two 🫶🏽. Thank you for always touching bases with me and helping me by answering my questions."
We responded:
"Thank you so much Athena, for taking time to recognize us and State Farm and sharing your experience in working with two of our super stars, Amanda and Cameron. I am so grateful for you and for the job that Amanda and Cameron do everyday. "
David n
September 4, 2024
5
out of
5
rating by David n
"I just had a fantastic time at my coverage review. We were able to make sure my auto and home coverage met my needs. I felt cared for and respected and would highly recommend Kerry!"
We responded:
"Thank you so much, David, for your kind review and your continued business! I really appreciate you choosing to do business with us and enjoy so much working with you. "
Hal Jones
August 22, 2024
5
out of
5
rating by Hal Jones
"Very knowledgeable people at this agency. Doreen has always been very efficient and attentive to our needs."
We responded:
"Thank you so much, Hal, for your kind words and support of our State Farm agency and my team. We are so grateful for your time in completing the review and your continued business! "
Josh
August 19, 2024
1
out of
5
rating by Josh
"After multiple issues, lack of customer service/responsiveness, and finally having the ball dropped on a claim that had involved $1,000s+ in damaged property that is now just a loss, we will no longer be working with Kerry Smith, or State Farm in general. I'm glad others have had better experiences, unfortunately though that does lead me to believe there was prejudice/discrimination involved in why we personally had so many issues. I'm sure this post will get a reply, but I highly doubt the claim will get handled as a result. Feel free to prove me wrong State Farm, if you truly are like a good neighbor, you'll be there, wearing khakis. Thanks for reading."
We responded:
"I am so sorry, Josh, that you have not had a good experience with us. We strive to give each customer our best and treat each customer with respect and fairness. I'm sorry that, in your time with us, you've not felt that we have done this. I would love an opportunity to work with you on this claim personally to see if make this right so we can resolve this issue. I will reach out to today to you today help and I would love to hear from you as well. "
Nick Oliver
August 19, 2024
5
out of
5
rating by Nick Oliver
"Kerry has been my agent for 8 years and she has always been great! She always ensures I have exactly the coverage I need and nothing I do not!"
We responded:
"Thank you so much, Nick, for your kind words! I really have enjoyed working with you and appreciate you choosing to do business with me! Thank you so much for taking time to share your experience with me and with my agency. "
Kalyn Rhodes
August 14, 2024
5
out of
5
rating by Kalyn Rhodes
"Kerry is super kind and knowledgeable! She helped me to get the best rate possible and feel great about my coverage."
We responded:
"Awwww...thank you so much, Kalyn, for your sweet review! It is such a pleasure to do business with you! We are grateful here to have you chosen to do business with us! "
Ashleigh Emerson
August 7, 2024
5
out of
5
rating by Ashleigh Emerson
"I just have to give a shoutout to Amanda because she is seriously amazing! Every single time I reach out to her, she's so helpful and not like those pushy salespeople; instead, she genuinely wants to assist and make sure I'm satisfied. It's so refreshing to work with someone who actually cares about helping customers. What really impresses me is how Amanda can take complicated stuff and break it down into simple terms. She's patient and makes sure I get it without feeling confused. I really appreciate her dedication and effort in making things easier for me. If you ever need help, I highly recommend reaching out to Amanda. She's a total pro, knows her stuff, and always puts the customers first. Seriously, she's the best! Give her a round of applause for going above and beyond!"
We responded:
"Thank you so much, Ashleigh, for taking time to share with us your experience in working with State Farm agent and, specifically, my team member, Amanda Smith. I really enjoy with Amanda too because she is so willing to go the extra mile to help me, my team and customers. We appreciate your business and appreciate, again, your time and willingness to share how much you have enjoyed working with Amanda. "
Shark
July 31, 2024
5
out of
5
rating by Shark
"Kerry was very professional and knowledgeable and was able to help me get the most for my money."
We responded:
"Thank you so much for the kind review! It is such a pleasure to work with you! "
Kevin Parr
January 16, 2024
5
out of
5
rating by Kevin Parr
"Kerry helped me learn of discounts on my insurance that I didn’t realize I was eligible for and adjusted my policy to better suit my situation. I ended up with a better policy at a lower price. 10/10! Would recommend"
We responded:
"Awww...Kevin! Thank you so much for your review!! I have loved helping you here with your insurance needs. We appreciate you so much taking time to give us a positive review! "
Kelli Hawkins
November 30, 2023
5
out of
5
rating by Kelli Hawkins
"Stellar service from everyone in this office. They have helped me so much since moving here from out of town. Would recommend again and again!!"
We responded:
"Thank you so much, Kelli, for taking time to share your experience with us and our State Farm crew through your review! We are so fortunate to have you as a client! Thank you again for your sweet post."
Industrial Scales & Systems
November 22, 2023
5
out of
5
rating by Industrial Scales & Systems
"Kerry Smith is a fantastic agent that always takes care of her customers. My experience with her, be it for claims or just keeping up to date with my coverages has been exemplary. I highly recommend Kerry Smith State Farm for all your insurance needs."
We responded:
"Thank you so much for the awesome review of me and my State Farm agency! I really appreciate you choosing to do business with me. You are a pleasure to work with! Thank you again! "
Cortney Hewitt
October 26, 2023
5
out of
5
rating by Cortney Hewitt
"Great personal service! Kerry and her team will stay in touch and reach out. Looking for an insurance company that cares for you, Kerry Smith and her team are perfect."
We responded:
"Thank you so much, Cortney, for your review of our State Farm agency and my team! We appreciate you sharing your experience. You are a joy and a pleasure to work with! "